Questions and answers
These are frequently asked questions by our customers. To read the answer just click on the question.
Order Handling
If you have forgotten your customer number, you can see this in the Customer center, or use the contact form or call us directly.
If you have forgotten your customer password, please request via the Customer center.
If you still have trouble, you can contact the contact form or call us directly.
If you still have trouble, you can contact the contact form or call us directly.
At our store, you shop online without worries. After placing an order you can join Trusted Shops for free and your money back guarantee will be provided by "Atradius Versicherungsgruppe".
You can pay in advance or by credit card. Please also read our terms and conditions. For further information, click on the Trusted Shops logo.
You can pay in advance or by credit card. Please also read our terms and conditions. For further information, click on the Trusted Shops logo.
Technical
Microsoft Internet Explorer
Extras -> Intenetoptions -> Common -> Privacy -> Websites - > edir
Put the Shop-URL into the field "Website". Click on "allow". Afterwards 2times OK.
Firefox
Extras -> Preferences -> Privacy -> Cookies -> Exceptions
Put the Shop-URL into the field "Website". Click on "allow". Afterwards close & OK.
Extras -> Intenetoptions -> Common -> Privacy -> Websites - > edir
Put the Shop-URL into the field "Website". Click on "allow". Afterwards 2times OK.
Firefox
Extras -> Preferences -> Privacy -> Cookies -> Exceptions
Put the Shop-URL into the field "Website". Click on "allow". Afterwards close & OK.
Important
We're are an online shop founded in 2006 as a family company and still kept by only a few personally involved and caring people. Our main aim is to provide outstanding service, to meet your idea of style and to make you feel personally cared for. So please never hesitate to call or write us, We're open for any kind of advise or critique. We're looking forward to help you in any way!
